Shipping Policy

Welcome to *HOUSE OF SOULSPOON*. We are committed to delivering your favorite healthy snacks and beverages in a safe, reliable, and timely manner. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

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## *1. Shipping Coverage*

* We currently deliver *Pan India* through our trusted courier and delivery partners.

* Orders within *Gujarat* may be delivered faster due to proximity to our dispatch centers.

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## *2. Order Processing Time*

* All confirmed orders are processed within *1–2 business days* (excluding Sundays and public holidays).

* Once processed, you will receive a *tracking ID* via SMS/Email/WhatsApp to track your shipment.

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## *3. Delivery Timelines*

* *Metro & Tier-1 Cities:* 3–5 business days

* *Tier-2 & Tier-3 Cities:* 5–7 business days

* *Remote/Rural Areas:* 7–10 business days

* *Within Gujarat:* 2–4 business days

> Delivery times are estimates and may vary due to courier delays, festive seasons, strikes, or unforeseen circumstances.

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## *4. Shipping Charges*

* *Free Shipping:* Orders above ₹499 (Pan India)

* *Standard Shipping Fee:* ₹49 for orders below ₹499

* Additional delivery charges may apply for remote locations (displayed at checkout before payment).

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## *5. Packaging & Safety*

* All products are packed in *food-grade, tamper-proof packaging* to ensure freshness and safety.

* We follow strict hygiene and quality protocols during packing and shipping.

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## *6. Order Tracking*

* Once dispatched, you will receive an email/WhatsApp/SMS with your *tracking details*.

* You can track your shipment on our website or directly via the courier partner’s tracking page.

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## *7. Delivery Attempts*

* Our courier partner will make up to *2 attempts* for delivery.

* If the order is undelivered due to customer unavailability, incorrect address, or non-responsiveness, the order may be returned to us. In such cases, re-shipping charges may apply.

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## *8. Delays & Exceptions*

* While we strive to deliver on time, *delays may occur* due to:

* Weather conditions

* Logistic partner delays

* National/State holidays or unforeseen events

* In such cases, our customer support team will keep you updated.

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## *9. Customer Support*

For any shipping-related queries, please reach out to us:

📧 Email: *[support@houseofsoulspoon@gmail.com](mailto:support@houseofsoulspoongmail.com)*

📞 Phone/WhatsApp: +91 9537000844

🕑 Support Hours: Mon–Sat, 10 AM – 6 PM