Return Policy

At *House of Soulspoon, we take great care in preparing and delivering our food & beverage products. Since our items are **perishable*, we have a simple and transparent return policy.

1. Eligibility for Returns

You may request a return only if:

✔ The product was delivered *damaged or spoiled*

✔ You received the *wrong product*

✔ The product was delivered *past or near expiry date*

2. Conditions for Returns

* The return request must be raised within *24 hours of delivery*.

* Products must be *unused, unopened, and in their original packaging*.

* You must provide *clear photos/videos* of the damaged or incorrect product.

3. Non-Returnable Situations

We cannot accept returns if:

❌ The product has been *opened, consumed, or tampered with*

❌ The return request is made *after 24 hours of delivery*

❌ The product was damaged due to customer mishandling

❌ You changed your mind or did not like the taste (food preferences differ)

4. Return Process

1. Contact us at *[support@houseofsoulspoon.com]

(mai lto:support@houseofsoulspoon@gmail.com)* or

call *+91-9537000844* within 24 hours of receiving your order.

2. Provide your *Order ID* and *photos/videos* of the product.

3. Once approved, our courier partner will arrange a *pickup* (if applicable) or guide you on next steps.

5. Resolution

* After inspection, you may choose between:

✔ *Replacement product* at no extra cost (based on availability)

✔ *Refund* as per our Refund Policy

*For Return Requests:*

Email: *[support@houseofsoulspoon.com]

(mail to:support@houseofsoulspoon@gmail.com)*

Phone: *+91-9537000844

House of Soulspoon – Fresh, Honest & Hassle-Free Returns.* ✨