Refund Policy

At *House of Soulspoon*, we strive to deliver high-quality, healthy, and safe food & beverage products. Your trust means everything to us. If you are not fully satisfied with your purchase due to a genuine issue, you may be eligible for a refund under the conditions below.

1. Eligibility for Refunds

Refunds will be provided only in the following cases:

✔ You received a *damaged or spoiled product* at the time of delivery

✔ You received the *wrong product* in your order

✔ The product was delivered *past or near expiry date*

2. Non-Refundable Situations

Refunds will *not* be applicable if:

❌ The product has been *opened, consumed, or tampered with* after delivery

❌ The issue is reported *after 24 hours of delivery*

❌ The product was damaged due to customer mishandling

❌ You changed your mind or did not like the taste (since food preferences vary)

3. Refund Process

* To request a refund, contact us at *[support@houseofsoulspoon.com]

(mail to:support@houseofsoulspoon@gmail.com)* or

call *+91-9537000844 within *24 hours of receiving your order*.

* Please provide:

* Order ID

* Clear *photos/videos* of the product & packaging

* Reason for refund request

* Once verified, we will process your refund.

4. Refund Timeline

* Refunds (if approved) will be credited to your original payment method within *7–10 working days*.

* For *Cash on Delivery (COD)* orders, refunds will be processed via *bank transfer, UPI, or store credit*.

5. Replacement Option

Instead of a refund, you may choose to receive a *replacement product* at no additional cost, subject to stock availability.

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📩 *For Refund Assistance:*

Email: *[support@houseofsoulspoon.com](mail to:support@houseofsoulspoon@gmail.com)*

Phone: *+91-9537000844

*House of Soulspoon – Honest Food. Honest Refunds.*